Refund Policy

Last updated: 27 September 2026.

This policy is part of our Terms of Service and covers the setup ($1,000 one time) and the monthly plan ($59 a month) offered by CW Media GmbH under the name bettrseen.

1. Paddle handles your payment and your refund

Our order process is conducted by our online reseller Paddle.com Market Ltd, trading as Paddle.com ("Paddle"). Paddle is the merchant of record for all our orders. Paddle provides all customer service inquiries related to your payment and handles refunds on our instruction. Every approved refund is paid back to the card or payment method you used to pay, through Paddle, on the timeline shown in your Paddle receipt or Paddle's own refund policy.

2. Setup ($1,000)

If you cancel before we start work on your account, you get a full refund of the setup price.

Once we have started work on your account, for example by requesting access, sending you the setup questions or making the first change on your website or a listing, the setup price is no longer refundable, except in the case described in section 4.

3. Monthly plan ($59 a month)

Each monthly charge pays for that month of work. A month you have already paid for is not refunded when you cancel; your plan simply ends at the end of that month, as described in our Terms of Service.

4. When we owe you a refund

If we miss a setup step listed on your order page, or do not deliver your day 60 report, and we have not fixed this within 14 days of you telling us in writing, you get a full refund of the setup price. If this happens during a paid month of the monthly plan, you get a full refund of that month.

5. Statutory rights

If the mandatory consumer law of your country gives you a withdrawal or cancellation right beyond what is written above, that right applies in addition to this policy and is not limited by it. Paddle's own refund policy, published at paddle.com/legal/refund-policy, describes these statutory withdrawal windows by country.

6. How to ask for a refund

Email our contact form with your order number or the email address you paid with. We reply within 1 business day. Approved refunds are then issued by Paddle to your original payment method.

7. Contact

CW Media GmbH, Alsterdorfer Str. 386b, 22297 Hamburg, Germany
our contact form