Refund Policy

Last updated: 1 October 2026.

This policy is part of our Terms of Service and covers the setup ($1,000 USD one time) and the monthly plan ($59 USD a month) offered by CW Media GmbH under the name bettrseen.

1. 14 day money back guarantee

You can get a full refund of any payment within 14 days of the date of that payment, for any reason. This applies in the same way to the setup ($1,000 USD) and to every monthly charge ($59 USD). You do not need to give a reason.

The 14 days start on the day the payment is made and are shown on your receipt. A request we or Paddle receive within the 14 days counts, even if we process it later.

2. How to ask for a refund

Email us through our contact form with your order number or the email address you paid with, or use the link in your Paddle receipt or paddle.net. We confirm your request within 1 business day.

3. How the refund is paid

Our order process is conducted by our online reseller Paddle.com Market Ltd, trading as Paddle.com ("Paddle"). Paddle is the merchant of record for all our orders and processes every refund. The full amount is paid back to the card or payment method you used to pay.

If you get a refund of the setup or of a monthly charge, the service paid for with that payment ends. You can also cancel your monthly plan at any time as described in our Terms of Service.

4. Paddle's refund policy and your statutory rights

This policy is in line with Paddle's own refund policy, published at paddle.com/legal/refund-policy. Any withdrawal or cancellation right that the law of your country gives you applies in addition to this policy.

5. Contact

CW Media GmbH, 605 West 9th Street #1173, Austin, TX 78701, USA
our contact form
Phone: +49 170 1233221